Resident Field Service Technician/Mechanic

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Resident Field Service Technician/Mechanic in the Burlington, CO area.
Working from their home, the Resident Field Service technician works with no direct supervision in diagnosing, troubleshooting, and repairing heavy equipment at the customer's site.
Maintains truck and crane inspection logs on a daily basis
Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and the appropriate SIMS code
Transmits photos, timecards, service reports, and other information through e-mail
Maintains good customer records on jobs that have been assigned
Maintains credit card receipts for accounting purposes
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other technicians in the field
Promotes Wagner Equipment Co. to customers
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Minimum Education Required: Relevant CAT accredited courses and High School Diploma or GED
Minimum Experience Required: Five + years' experience servicing heavy equipment
Administrative / Clerical Experience - Basic Level
Customer Service Experience - Intermediate Level
Sales Experience - Intermediate Level
Technical/Mechanical Skills - Advanced Level
Certificates, Licenses and Registrations Required: DOT Health Card, Class D Driver's License and MSHA license
Required Skills and Competencies:
Data Entry
Organizational Skills
Telephone Skills
Communication Skills
Safety Knowledge
Math Skills
Reading / Writing Skills
Product Knowledge
Reasoning Skills
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment
Computer Skills:
Microsoft Word - Basic Level
Microsoft Outlook - Basic Level
DBS - Intermediate Level
ET / SIS / SIS Web / STW - Intermediate Level
Other relevant information:
Must be willing to work out of town for extended periods of time
Other duties as assigned by Manager
Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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